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Basics - Gear

FAQs

  • How do I contact Gear ?

    The calculator is designed to consider the combination of items before it determines the true shipping cost.  Simply combining the weight and dimension of each item does not allow for an accurate shipping cost.
  • Do you ship internationally? Do you ship to Canada? Do you ship to the UK? Do you ship to Australia?

    We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK. We’re working hard to expand across the globe. Let us know where we should ship next by contacting: support@gmail.com
  • Can I change the shipping address for one of my orders?

    As long as your order has not been sent to our shipping and packing department at our warehouse, you can change the shipping address for your order in your account. Click on the link next to your order to change your shipping address. If a link to change your shipping address does not appear, your order has either already shipped or has been sent to shipping and packing at our warehouse.
  • What is an undeliverable package?

    Occasionally packages are returned back to our warehouse because the shipper has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the original form(s) of payment. Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package.
  • How much does International Shipping cost?

    To learn more about shipping costs and delivery for orders outside the U.S. please refer to our international FAQ page.

SHIPPING

  • How do I use Facebook to promote my shop?

    Antique on Facebook. Social networking is an important part of an online business. We want to let all shops know that Antique is active on Twitter, Google+, Pinterest, Instagram and Facebook, and we invite you to join us. All services are free to join and as a shop owner you can use these services to promote your own shop too.
  • What is the My Account page?

    The My Account page is where you can view Antique account information including:
    • Pending and Completed purchase activity
    • Member, Password and Address Book information
    • Subscription details for our Mailing Lists
    When shopping or browsing on Antique, you can access your My Account Overview page by selecting My Account located at the top of any page on our site.
  • How do I change my account email address?

    To change your account email address:
    1. Select My Account located at the top of any page on our site
    2. Under the Member Info section, select Edit
    3. Under the Your Email Address section, complete the required field
    4. Select Update
  • Do you ship internationally? Do you ship to Canada? Do you ship to the UK? Do you ship to Australia?

    We currently ship to Australia, Canada, Germany, France, Hong Kong, Italy, Japan, Korea, Mexico, New Zealand, Russia, Singapore, Switzerland, and the UK. We’re working hard to expand across the globe. Let us know where we should ship next by contacting: support@gmail.com

RETURN

  • How can the Shipping Wizard compute an accurate shipping cost on multiple-item orders?

    The calculator is designed to consider the combination of items before it determines the true shipping cost.  Simply combining the weight and dimension of each item does not allow for an accurate shipping cost.
  • What happens when shipping rates change?

    The Shipping Wizard tool is synced to the actual shipping service’s computers to get their rates in real time. Thus, it automatically and instantly updates to reflect any rate or service changes that a shipping carrier has made. It does the legwork for you!
  • What if I use a specialized freight service to ship my large items?

    There is a shipping option to select for Freight Service when the price cannot be determined ahead of time.
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